Privacy policy
How NX handles your contact workspace, account and payment information.
Contacts stay in your browser
NX reads the contact, chat, label and group information available in your signed-in WhatsApp Web session to provide scans, filters, exports and the actions you choose. Contact notes, tags, custom fields, preferences and exported files are stored in your browser or on your device. NX does not upload your contact list, chat history or exported files to its billing service.
When you choose a group or chat action, NX submits that action through your connected WhatsApp session. These actions can change information held by WhatsApp and other group participants. Privacy masking only changes what is visible on screen; it does not encrypt or delete underlying data.
Account and billing information
If you sign in to NX billing, we process your email address, sign-in and session records, subscription status, linked-number identifiers and payment references. A linked-number identifier is a hash derived from your connected WhatsApp account. It supports plan limits and is pseudonymous, not anonymous.
Stripe collects and processes payment details on its hosted pages. NX does not receive or store your full card number or card security code. Our billing records include Stripe customer, checkout, subscription, invoice/payment references, entitlement status and refund or dispute information.
Our servers process request information, including IP addresses, for service operation, security and rate limiting. Support correspondence contains the information you choose to send us.
Why we use this information
- Provide your selected contact tools and local workspace.
- Send sign-in codes, authenticate your account and enforce linked-number limits.
- Confirm payments, manage subscription access and handle refunds or disputes.
- Respond to support and privacy requests and protect the service.
NX does not sell your contact data or use it for advertising. The current NX website and extension do not include advertising trackers.
Limited use of extension data
NAKWASAP-X uses information obtained through Chrome extension permissions only to provide or improve the contact workspace and related features described in the extension. Our use and transfer of this information follows the Chrome Web Store User Data Policy, including its Limited Use requirements. We do not sell this information, use it for personalized advertising, or use it to determine creditworthiness or lending eligibility.
We transfer information only when necessary to provide these features, comply with applicable law, protect security, or as part of a permitted business transfer. Humans may access it only with your consent for specific support, when necessary for security or legal compliance, or in aggregated and anonymized form as permitted by the policy. Contact lists and exports remain on your device unless you choose to share them yourself.
Service providers
GBCloud hosts the NX website and billing application. Stripe processes payments and provides Billing Manager. Resend delivers sign-in emails. Porkbun routes messages sent to our support address, and Google Gmail is used to receive and manage those support messages. WhatsApp/Meta operates the WhatsApp session you connect. Each provider processes information needed for its role under its own terms and privacy practices; processing may occur outside Malaysia.
Storage and retention
Local workspace data stays in the Chrome profile until you clear it or remove the extension. Exported files remain wherever you save them. Keep your own copies of files you need.
We keep account and transaction records as needed to operate your account, resolve billing issues and meet applicable recordkeeping obligations. Expired sign-in codes and sessions are periodically removed. Server backups can retain earlier copies until those backups are retired. Deleting an account does not necessarily remove records that must be retained for a legal or billing reason.
Your choices and requests
You can sign out, deactivate a linked WhatsApp number, cancel a recurring subscription, clear local extension data or uninstall NX. Cancel a subscription separately in Billing Manager; uninstalling NX does not cancel billing.
To request access, correction or deletion of account information, email hi@nxtractor.com. We may verify ownership and explain any record we need to retain. Do not include contact lists, passwords or sign-in codes in a privacy request.
Updates
We will update this page when our handling of information changes. The date above identifies the current version. Contact support if you have a question about this policy.