How can we help?
Get help with NX, your subscription or a refund request.
Email the NX team
hi@nxtractor.comOperated by Runhill Venture, Malaysia. Registration number 003200717-W.
Include the details we need
Tell us your NX sign-in email, extension version and what happened. For billing questions, include the plan and invoice or receipt number. Share screenshots only after hiding private contact information.
Do not send passwords, sign-in codes, full card numbers, WhatsApp QR codes or contact exports.
Manage a subscription
Open NX in WhatsApp Web, select Account → Open Billing Manager, then use the Stripe page to view invoices, update payment details, change Monthly/Annual billing or cancel a recurring plan.
Cancellation stops the next renewal; Pro remains available until the end of the paid period unless the payment is refunded or access is under review. Lifetime has no recurring renewal.
Ask for a refund
Email us from the address used for your NX account. Our 7-day refund policy covers the first purchase of Monthly, Annual and Lifetime plans.
Privacy and account requests
Contact us to request access, correction or deletion of your NX account information. We may verify account ownership before processing a request. Your local contact files stay on your device; NX support cannot retrieve or restore them.
Payment succeeded but the plan has not changed?
Return to WhatsApp, open NX Account and choose Refresh subscription. Allow up to 30 seconds for confirmation. Check that you are signed in with the email used for payment. If the problem continues, contact us with the receipt; do not pay a second time.