YOUR NX ACCOUNT

Refunds & cancellation

A 7-day full-refund guarantee on your first NX purchase.

Policy prepared 6 November 2026 · Applies when NX paid checkout is available.

First purchase: request a full refund within 7 days of payment. This applies to Pro Monthly, Pro Annual and Pro Lifetime. Email hi@nxtractor.com from your NX account email and include the invoice or receipt number.

What the guarantee covers

The guarantee applies to your first paid NX purchase. We use the time of the payment and the time your request reaches support to assess the 7-day window. The refund is returned to the original payment method. Your bank or payment provider controls when it appears in your account.

Renewal charges are not included in this first-purchase guarantee. Contact us about duplicate, incorrect or unauthorized charges so that we can investigate. This policy does not limit rights you have under applicable consumer law.

Cancel Monthly or Annual

Open NX → Account → Open Billing Manager and cancel before your next billing date. Cancellation takes effect at the end of the current paid period. You can continue using Pro until then unless the payment is refunded or access is under review.

Cancellation does not itself request a refund. To request a refund within the first-purchase guarantee, contact support as described above. If you cannot access Billing Manager, email us for help.

Lifetime purchases

Lifetime is a single payment with no automatic renewal. There is no recurring subscription to cancel. The same 7-day first-purchase refund guarantee applies.

What happens after a full refund?

Paid access is withdrawn and NX returns to Free limits. We also check any related recurring subscription so it does not keep renewing after a full first-purchase refund. Your locally stored notes and exported files are not deleted by the refund.

Changing plans

Billing Manager shows any amount due before you confirm a Monthly-to-Annual change. Annual-to-Monthly changes are scheduled for the end of the current paid period. Moving an existing recurring plan to Lifetime is not offered by the current self-service flow; contact support before starting another purchase.